Ethiopia pilot leads to social protection service improvements and better state-society relations

Screen Shot 2018-04-09 at 09.55.58Social accountability initiatives in two local areas in Ethiopia contributed to improvements in the service delivery of a social protection programme and state-society relations. But the social accountability mechanisms benefited the most marginalised citizens less.

These are the findings of a case study on social accountability in social protection carried out as part of research for the UK’s Department for International Development. DFID contracted Development Pathways to undertake global policy research to find out how practitioners can better involve citizens.

The Ethiopia case study report on a social accountability pilot in the Productive Safety Net Programme is one output, and it informs the guidance note for practitioners and the final research report.


The report throws light on what mechanisms were successful in addressing recipients’ issues, and what were the limitations of these – including disparities in the information held and propensity to voice concerns to officials administering the Productive Safety Net Programme by the most marginalised citizens.

The Ethiopia case study report comes after the publication of a technical guidance note technical guidance note offering guidance to social protection practitioners on how they can draw on the evidence uncovered during the research and strengthen social accountability in the delivery of programmes. This outlines the steps that can be taken to better involve recipients so they can understand their entitlements and can hold social protection officials to account. The recommendations will be discussed at an event held by the World Bank’s Global Partnership for Social Accountability on 10th April (livestream available will be available here).

You can access the Ethiopia case study on the experience from the Productive Safety Net Programme by clicking here. Also available: the final research report and a case study on social accountability initiatives in social protection in Nepal.

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