How to support citizens with raising grievances and claiming entitlements
How can social protection practitioners become better at enabling citizens to raise grievances and hold government officials to account? Development Pathways, DFID, Age International and HelpAge International last week brought together a group of experts to discuss recent research by Development Pathways on social accountability initiatives in social protection, writes Rasmus...
How social protection recipients can raise their voice – with SMS messages
How can social protection communications ensure recipients understand their entitlements and hold social protection officials to account? Even in humanitarian contexts, in remote, sparsely-populated regions with low technology-penetration rates? This is the question that our Management Information Systems team in our Kenya office has been putting expertise into answering. It...
Recommending social accountability improvements for social protection programmes
How can citizens better hold social protection officials to account and understand their entitlements? We carried out research to fill the knowledge gaps.