Social accountability initiatives that aim to engage citizens over South African social security entitlements have not strengthened the state-society relationship. It is also “difficult to attribute action to remove gaps in service delivery” to these initiatives.
These are conclusions of a case study on social protection programmes in South Africa, hailed as the government’s chief initiative for tackling inequality. The case study forms part of our global research project for the UK’s Department for International Development (DFID). Our researchers found that while there is widespread information available on entitlements in South Africa, citizen action to secure these is not strong.